Welcome to Smart Support
A collaborative support model where we and our customers truly ‘Work As One’ to solve problems and share knowledge.
What’s Different ?
Our support process is both collaborative and ‘smart’. We’ve made it technology-driven, rather than human effort-driven. Archiving and digitizing our knowledge base in a central online location has made the experience of support friction-less it is painless for all concerned, and also more efficient.
We have created a repository of customer queries and answers based on past interactions the customers. Our machine learning bots (virtual agents) are trained on existing questions and learn intelligently over time.
Based on customer interactions, Our support team is constantly updating the content repository to make it more relevant and accurate. We train our chatbots to understand customer queries and respond correctly with the help of our advanced Artificial Intelligence (AI) and Machine Learning (ML) capabilities
For Product Related Support
Self-Service Portal
We provide an easy to search knowledgebase that draws on vast amounts of collated knowledge to quickly deliver accurate answers.
Powered by AI/ ML.
24*7 Automated Support
This is an intelligent digital assistant that learns from customer interactions and offers helpful resources and services.
Experts Who Work for You
Personalized assistance from people is provided by across the company with the right skills and with deep
insights.
Benefits
Faster resolution
Less dependency on human effort and skill makes the support process significantly more efficient and minimizes customer frustration.
Better Visibility
A much more proactive and user-friendly experience is provided where issues that are not solved can be logged and status can be tracked online.
Effective Feedbacks
A user-friendly feedback mechanism is provided where customers are encouraged to submit immediate and honest feedback, This helps us help you better.
Personal Attention
More rewarding experience for the customers as they get served by people who can help them in a real and practical sense, and in the fastest possible way.
“YOU ARE A STAR!! Without your follow up and
commitment we wouldn’t get through the day!!! Yet, I can’t
explain the pressure that I was going through from different
channels!! But the good thing is that we have resolved it
ALL, and all projects are back online.”
Ayman El Tannir , Project Director, China Petroleum Engineering
Your Voice Matters
You have a say in new product features and upgrades. If you wish you can, ‘collaborate’ with the product team working on new features and enhancements.
For Product Related Support
Acclaimed Excellence
Issued by: Software Suggest
Category: Construction Management
Category: Construction Project Management
Issued by: G2
Category: Construction Management
Category: Construction Project Management